We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2399417
Company settings - Adresse Field
Closed

Comments

  •  1
    CME633 started the conversation
    May 12, 2020 at 1:22pm

    Hi Support Team
    The values I enter in the address field are not saved, although the message appears that the changes have been saved. What can be the reason for this? Thank's for your support

    Best - Christoph 

  • [deleted] replied
    May 12, 2020 at 4:15pm

    Hello Christoph, 

    Thank you for your purchase. 

    Could you please tell me have you added Google Maps Api key to Amelia -> Settings -> General? If yes, then this is maybe the cause of the issue. 

    This is needed for the Maps API to work properly:

    You need to enable all necessary APIs in your Google Console:

    6225836173.png

    Also, you have to add your billing account. You can read more about this here.

    After doing that you should enter the Google Map API Key in Amelia -> Settings -> General Settings.

    If you haven't added the Google Maps API key, could you please check if you have some errors in the Console log when you open the Company modal in Amelia -> Settings?

  •  1
    CME633 replied
    May 14, 2020 at 8:40am

    Hi Marija
    thanks for your advice. It worked right away. 
    Best - Christoph 

  • [deleted] replied
    May 14, 2020 at 10:02am

    You are welcome, Christoph. 

    Great, glad to see that! 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.