We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I purchased and downloaded WP Amelia this morning, and now I need to add the Step-by-Step Wizard to my site. Within the text block editor I can see the blue Amelia icon, but when I click on it nothing happens (see attachment). I should add that our site is using WP Bakery.
I have tried the following:
Why am I able to see the icon but nothing happens? I really need to use the booking wizard because it is essential that we remove the option for customers to select an employee - we need to remove that field all together.