We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support,
We've created our first event this last weekend. It worked fine, but the translation and color layout did not followed the same configuration as the services.
Please, help us to fix this issue.
Thanks !
Gustavo
Hello Gustavo,
Could you please tell me have you deleted your browser's cache? If yes, could you please send me the URLs for the pages where you have your services and your events so I can check the colors out.
Regarding translation, we provide Amelia in English and the translations to other languages are done by our users, and they send us their translations to have them after updates and for other users to use them as well. So, it can happen that not all strings are translated to some language.
Strings can be translated using POEDIT or Loco Translate for example. If you want to use POEDIT then this is the instruction:
1. Download Amelia from TMS Store
2. Unzip the downloaded file.
3. Download and install POEDIT.
4. Open the program and open the file from the extracted folder on your computer ameliabooking/languages/fr_FR/wpamelia-fr_FR.po.
5. Translate the missing strings.
6. Save the translation.
7. Go to ameliabooking/languages/fr_FR/ folder and copy these two files - wpamelia-fr_FR.po and wpamelia-fr_FR.mo back to your website to the location ../wp-content/plugins/ameliabooking/languages/fr_FR/.
This is an example for French language, but you will choose yours.
Please note that this change will be overridden when you update Amelia, so you will need to replace the folder for your language after each update of the plugin. If you translate the missing strings only, if you want you can send us your translation and we will include it in the plugin.
If you have any further questions feel free to ask.