We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello everyone,
I had an issue with the search filter not escaping character properly. Anytime I want to pre-filter the table with the value that i am searching for, it will not be able to find it. Instead it will see it as a new value.
Test Case:
https://sporevidencealliance.ca/cpg-database/?wdt_search=Canadian%20Men%27s%20Health%20Foundation ---> This will show up as `Canadian Men/'s Health Foundation` but the table will see this as new value instead the value that already exist `Canadian Men's Health Foundation` in the database.
Is there a way to fix it?
Cheers,
Sassi
Hello Sassi
An issue like this was reported to our developers a couple of weeks ago, and they said they will work on it.
I will remind them again, but can I ask you to do the same by adding the issue as a feature suggestion on this link?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
Thank you for the heads up and I will submit this issue to the suggestion page. Also do you know what the timeline for this issue to be release on the next update? If not, then no worries.
Cheers,
Sassi
They said they'll try to implement it for the next update.
I can't promise anything, though.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables