We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2397944
One service on showing on frontend
Closed

Comments

  •  1
    Sheshraj started the conversation
    May 11, 2020 at 2:14pm

    Hello,

    One of the service is not showing up on front end booking form. I can't figure out why. All fields are maintained from client side and I verified if everything is entered, it seems to be fine.

    There are 5 employees in this service.

  • [deleted] replied
    May 12, 2020 at 9:02am

    Hello Sheshraj,

    Could you please check if the service is in these 5 Employees' assigned services tab and if it is added to some of their Work hours as well (if the work time periods set for the employees are not applied to all services, but only to the chosen ones)?

    Let me know if this helped!

  •  1
    Sheshraj replied
    May 12, 2020 at 9:36am

    Thanks Marija for pointing out about Work Hours field. Forgot to check that. Is there any PHP conditional function to check this so I can display message based on whether this service will get displayed on front-end or not?

  • [deleted] replied
    May 12, 2020 at 10:58am

    Hello Sheshraj, 

    You are welcome. Glad to see the issue is gone. 

    Unfortunately, no, there isn't a PHP function that you can use to check this. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.

  •   Sheshraj replied privately
  •   [deleted] replied privately
  •  1
    Sheshraj replied
    May 12, 2020 at 11:12am

    Sure. Thanks again.

  • [deleted] replied
    May 12, 2020 at 11:14am

    You are welcome. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.