We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Considering switching from another system, but need to know the following:
1. Using Stripe - do clients get automatically reimbursed if they cancel appointments?
2. Is it possible to set the SMS outgoing phone number to ours?
3. Is there any plan or even possibility to develop an iOS app for managing booking?
4. Is it possible to change the provider (employee) for an appointment by the admin without canceling payment and notifying the client. We sometimes have last min changes and don't want to bother clients with our internal shifts.
5. How is the booking of the same time slot managed? We are limited by the space - we can't serve more than 1 client at a time, but we may have a few employees available.
Btw. none of your backend demos seem to be working.
Hi Andrei,
Thank you for your interest in our plugin.
1. No, you would need to do this manually at the moment.
2. Sorry, I am not sure that I understand this question, can you please explain in more details?
3. At the moment we don't have this in our plan unfortunately but our plugin is responsive and use can use it from iPhones and iPads (there are some small issues on which we are currently working and if you find some new ones you can always send us, we will fix them for next updates).
4. Yes, of course it is possible. You can edit appointment from the back-end (just be sure that employee on which you want to reassign the appointment has the same or similar set of working hours, and assigned the same service).
5. If you have a few employees but place only for 1 customer at the time I would suggest using our Google calendar sync and connecting all employees to the same calendar. In that way once customer schedules the appointment, it is automatically added to the calendar and other employees become unavailable.
Best regards.