We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi - I just purchased this and have been testing it. I added a recurring event, tested it - and then deleted it.
Only the first occurrence deleted - all of the others remained. There is no way to delete them, as no events show in the interface. I see they are still in the database and show on the frontend.
Hello Elaine,
Thank you for your purchase.
When you want to cancel and delete a recurring event, when you click on those buttons in the Event modal, you will be asked if that applies to only that event or all the following (recurring) events. So, if you click on 'No, just this one' only that event will be cancelled/deleted and if you click on 'Delete following' that and all upcoming recurring events will be deleted. Please look at the attachments.
If you have any further questions feel free to ask.
but the issue is, when I clicked to delete it... it deleted ALL of them from the backend, and only 1 from the front end. The rest of the recurring events remains, and there was no way to delete them. This is a bug in your programming.
The only way I could delete them was manually in MySQL.
Hello elaine,
I tested this on our test website, and tried all variations for deleting the event, but it works fine, they are deleted on the back and on the front the same. I can't reproduce the behavior.
Please provide me a temporary WP-admin login for your site where this happens and on which page you have the Events list, so I can check this out. If you have such event please let me know which one is it, if not please reproduce the behavior or tell me the steps I need to take to reproduce it myself.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.