Hi,

I'm getting  "There has been a critical error on your website." with ReportBuilder even in the "Download Report Preview" when configuring a report.  I can't find anything in my error logs.  Even when I turn on error log display, it won't display anything.  Just the same generic error.  I don't get emails either.

I use ReportBuilder on a different website/server and never had any trouble so I'm very familiar with the product and setting it up.  No matter what I do on this website, I can't get any reports to work.

I even made a text ".docx" with no merge fields on it.  It just says "hello".  That gives me the same critical error.

Please help!

Ed

Hi,

I found your information on a prior post about how to debug this error.  This is what's showing:

Fatal error: Uncaught Error: Call to undefined function PhpOffice\PhpSpreadsheet\Shared\mb_convert_encoding() in /home/covidasa/public_html/wp/wp-content/plugins/wpdatatables/lib/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Shared/StringHelper.php:462 Stack trace: #0 /home/covidasa/public_html/wp/wp-content/plugins/wpdatatables/lib/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Reader/Xls.php(1434): PhpOffice\PhpSpreadsheet\Shared\StringHelper::convertEncoding('Edward Orlando\x00...', 'UTF-8', 'CP1252') #1 /home/covidasa/public_html/wp/wp-content/plugins/wpdatatables/lib/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Reader/Xls.php(639): PhpOffice\PhpSpreadsheet\Reader\Xls->readSummaryInformation() #2 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.spreadsheet.builder.php(246): PhpOffice\PhpSpreadsheet\Reader\Xls->load('/home/covidasa/...') #3 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.spreadsheet.builder.php(319): WDTReportBuilder\SpreadsheetBuilder->fillInMultipleFil in /home/covidasa/public_html/wp/wp-content/plugins/wpdatatables/lib/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Shared/StringHelper.php on line 462

There has been a critical error on your website.

Is this an issue with MBSTRING?  I can't find MBstring anywhere to install it.  I've looked all over but I can't find how to do this.  It's not available on my dedicated server and not in the library for download.

Thanks.

Ed

Hi,

I finally solved the mb_convert_encoding error by successfully installing PHP-mbstring.  What a nightmare that was....  Now, I get this error:

Fatal error: Uncaught Error: Class 'ZipArchive' not found in /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/lib/phpoffice/phpword/src/PhpWord/Shared/ZipArchive.php:134 Stack trace: #0 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/lib/phpoffice/phpword/src/PhpWord/TemplateProcessor.php(88): PhpOffice\PhpWord\Shared\ZipArchive->open('/tmp/PhpWordrBK...') #1 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.template.processor.extend.php(13): PhpOffice\PhpWord\TemplateProcessor->__construct('/home/covidasa/...') #2 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.document.builder.php(61): WDTReportBuilder\TemplateProcessorExtend->__construct('/home/covidasa/...') #3 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.document.builder.php(256): WDTReportBuilder\DocumentBuilder->fillInSingleFile() #4 /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/source/class.reportbuilder.php(435): WDTReportBuilder\Docu in /home/covidasa/public_html/wp/wp-content/plugins/reportbuilder/lib/phpoffice/phpword/src/PhpWord/Shared/ZipArchive.php on line 134

Thank you Aleksandar.  I installed php-zip and it works now.