I have been using Amelia for over a year now and I really like it. I have been the only employee so far. I recently just added 2 employees and when someone booked them for an appointment I didn't receive a notification.
Is it possible for me to receive an email anytime an appointment is booked since I'm the business owner and the employee also receive the email?
Also second question, How long does it usually take for the google calendar app from phone to sync with the website? Back when I was the only employee I would be able to mark closed for certain times or days from my phone and instantly if you went to the website those times weren't available. I did it yesterday from 1 of the employees phones and checked to see if it worked and the times were still available. So I tried myself and it also didn't work. But when I checked back a day later it did work and the times weren't available.
Thank you and I look forward to hearing back from you.
Apologies for replying late, we are not working on weekends.
There is an option where you can add some additional email addresses to which all notifications from Amelia will be sent as well, it is the option Send all notifications to additional addresses: in Amelia -> Settings - >Notifications settings, so you can provide your email there. When you fill in one email, click on Enter it will be saved, so you can add another one, etc. But there isn't an option to choose which notifications will be sent to this email address, unfortunately, all notifications from Amelia will be sent to this email as well.
When you create events in Google the time slots should be blocked in Amelia right away, if you have already chosen a employee/date/time you should reload the form and if you haven't the change will be applied when you save a Google event - before you have chosen employee/date/time in the Amelia booking form.
If you have any further questions feel free to ask,
Thank you so much. I found the send all notifications setting and that should have fixed that issue.
Yeah the google/amelia time slots aren't working. They're adding the events to the calendar from amelia but with the 1 employee and myself still experiencing the same issue. How do I fix that?
You're right it does work now for me. It didn't when I wrote this lol. I will be with 1 of my employees tomorrow and it has never worked for him. I will try on his phone tomorrow and see what happens. Did you change any setting while you were logged in that maybe fixed the problem?
Glad to see that it works. No, I haven't changed anything, just created a test employee and connected it to my Google calendar. Please be sure that you save an Event in Google with status Busy and then choose an employee and a date/time slot for the appointment in Amelia. Also check their Google calendar timezone setting.
I have been using Amelia for over a year now and I really like it. I have been the only employee so far. I recently just added 2 employees and when someone booked them for an appointment I didn't receive a notification.
Is it possible for me to receive an email anytime an appointment is booked since I'm the business owner and the employee also receive the email?
Also second question, How long does it usually take for the google calendar app from phone to sync with the website? Back when I was the only employee I would be able to mark closed for certain times or days from my phone and instantly if you went to the website those times weren't available. I did it yesterday from 1 of the employees phones and checked to see if it worked and the times were still available. So I tried myself and it also didn't work. But when I checked back a day later it did work and the times weren't available.
Thank you and I look forward to hearing back from you.
Hello crackalackmusic,
Apologies for replying late, we are not working on weekends.
There is an option where you can add some additional email addresses to which all notifications from Amelia will be sent as well, it is the option Send all notifications to additional addresses: in Amelia -> Settings - >Notifications settings, so you can provide your email there. When you fill in one email, click on Enter it will be saved, so you can add another one, etc. But there isn't an option to choose which notifications will be sent to this email address, unfortunately, all notifications from Amelia will be sent to this email as well.
When you create events in Google the time slots should be blocked in Amelia right away, if you have already chosen a employee/date/time you should reload the form and if you haven't the change will be applied when you save a Google event - before you have chosen employee/date/time in the Amelia booking form.
If you have any further questions feel free to ask,
Thank you so much. I found the send all notifications setting and that should have fixed that issue.
Yeah the google/amelia time slots aren't working. They're adding the events to the calendar from amelia but with the 1 employee and myself still experiencing the same issue. How do I fix that?
You're right it does work now for me. It didn't when I wrote this lol. I will be with 1 of my employees tomorrow and it has never worked for him. I will try on his phone tomorrow and see what happens. Did you change any setting while you were logged in that maybe fixed the problem?
Hello crackalackmusic,
Glad to see that it works. No, I haven't changed anything, just created a test employee and connected it to my Google calendar. Please be sure that you save an Event in Google with status Busy and then choose an employee and a date/time slot for the appointment in Amelia. Also check their Google calendar timezone setting.