Hi,

I followed all the instructions for the Zoom integration, but it isn't working. Zoom appointments are not created and no notification links are sent out.

Am I missing something?

Hi Enzo, I'm an Amelia User, and I've tried the Zoom integration.

I had to manually insert the Zoom links into the notification emails. I believe that what Zoom integration does is to retrieve the user's zoom links, both the host and the participant's but it wont create anything on the zoom side.

I havent tried it after last week's change, but I think it should be mostly the same.  

Hope it helps.

Thanks Roger,

It's my understanding that the Zoom meetings and links should be automatically generated, otherwise it's not much of an integration.
It works on their demo site as you can see from the screenshot attached.

Hello,
I configured ZOOM yesterday. API keys must be added and do not forget to assign the ZOOM account to an employee. Then add the SHORTCODE in the notification.

Thanks Jonathan, as I said in my post, I configured Zoom correctly as per instructions.
The problem is that it doesn't work, otherwise I wouldn't be here, would I?

Ok, I think I figured out the problem. If you add %service_description% in the Zoom Meeting agenda field, it won't create a zoom meeting if the service description is too long. Shortening the description or using a different placeholder for the filed, got rid of the problem...