Okay
  Public Ticket #2394061
I would like to download the program  
Closed

Comments

  • Muf79 started the conversation

    I would like to have the special program so that I can activate the subscription on it because the addition does not work and I cannot do the subscription on it. Please send it to the email. Thank you.
     

  • [deleted] replied

    Hello Muf79, 

    Thank you for your purchase. 

    Sorry, but I am not sure if I understand your question quite well. Could you please explain on which program are you referring to and what subscription? Thank you. 

  • Muf79 replied

    My excuse for the plugins in WordPress does not work with the subscription when plugin the subscription is transferred to buy again I want to add that enables me to add the subscription
     

  • [deleted] replied

    Hello Muf79, 

    You still have the Lite version of the Amelia plugin. 

    Unfortunately, the update to full version from Lite can't be done with only entering the purchase code in the provided field.

    The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

    My suggestion is to update the plugin manually by following these steps:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.

    Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

    Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    If you have any other questions or concerns don't hesitate to ask,


  • Muf79 replied

    My dear, I know all of this. I want you to send me the add-on only because I deleted the e-mail because I only have it. I want the add-on to carry it for the add-ons
     

  • [deleted] replied

    Hello Muf79, 

    Could you please tell me to what add-on are you referring to? 

    And which email? 

    Thank you.

  • Muf79 replied

    Dear send me a link to download the WordPress plugins so that I can activate the subscription on them. Do you understand the plugins in the WordPress plugins that you do not accept the subscription mode on them when buying from your site you sent me an email that contains the download of the WordPress plugin with a mistake from me the email has been deleted is it possible to send the email again so that I can download the plugins

    [email protected]

  •   [deleted] replied privately
  • Muf79 replied

    I am not talking about where to find the activation code. I am talking about how to download the plugin until I put the activation code in it

    Where do I find the WordPress plugin that I can do on the program like I told you, the previous addition in the WordPress, I cannot add the activation code, please understand you please

    In short, the version in WordPress plugins cannot add the subscription code

    Where can I find the extension in which I can place the code?
     

  • Muf79 replied

    No Download the file 

    Where can I find the download?

     

     

  • [deleted] replied

    Hello Muf79, 

    Apologies for replying late, we are not working on weekends. 

    You can download the plugin in the store, but you need to scroll to the right in the store to see the Download button, because when you access the store on smaller screens it isn't seen right away. 

    Let me know if this helped!