We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've set the time that someone can schedule an appointment at 30 min before. The system is pushing the time to 5 hours. So when I came to work this morning at 9am. The scheduler wouldn't let anyone make an appointment until after 2pm. I moved it to disable and it only moved it back 30 min... please help
Need help please... the response is taking entirely 2 long
its 6:30am. The system is saying that my barbers schedule is full all the way to 11:30 am. The problem is... there are appointments available. I have my time set to 30 min before an appointment can be made NOT 5 hours.... this is unacceptable and worthless to my business. Eather help me fix it or give me my money back...
Hello Leroy
Thank you for your purchase.
I'm sure there's something not configured correctly, since the plugin works just fine.
Please check what time zone your WordPress General setting says, and if it's the correct time zone. If it checks out, then check if "Time available for booking in advanced" is set to less than 5 hours.
If that too checks out please take a look at the service, since this can be configured per service individually.
If nothing helps, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Please note that our working hours are from 10:00 - 17:00, CET, Mon - Fri. We're not prioritizing anyone, and we're going through tickets in the order in which they appear. Due to an increased amount of tickets our response times are longer than expected.
Kind Regards,
Aleksandar Vuković
[email protected]
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