We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It’s not letting a schedule appointment for six hours before the appointment is due. We have the scheduler set for a 30 minute period before a person can make an appointment
crickets
same problem
Hi Jenn,
Can you please check if the working time for the employee is set so that 6h of the service can fit in that working time?
When this issue occurs this is probably related to settings for the employees and their working times.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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thank you for responding. All the employees hours are set ex. 9-6 with a 30 min lunch. iI have the time needed in advance to book appointment selected to 30 min before a customer can schedule appointment. It is blocking a 5 hour timeframe and on front end shows no availability, on backend it show no customer has booked any of those times even though back end is set to only 30 min needed in advance of booking. I even set it to disabled and it is doing same thing. This is causing lost customers and loss of revenue. If this is something that cannot be fixed I need a refund. I like the plugin but this is a major problem for my business.
also the appointment times of employees is set to a 30 min block per service ex. 9:00 - 9:30 9:30 - 10:00 10:00 - 10:30... we had to turn off plugin and post a message for customers to call to make an appointment because we are missing to many potential customers that should be able to set up through the plugin...
HI Jenn,
Ok it seems to me that the configuration of the employees is not good.
Since you bought the plugin, you now have access to our support agents that will probably ask for site credentials to login and take a look.
May I kindly suggest opening ticket in the Amelia category, and they will help you out. This category is for the pre-purchase questions.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you and how long for a reply? My husband has already opened and submitted a ticket last night in the Amelia category. I would like to resolve this issue as soon as possible.