We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I use your plugin wordpress. But when someone try to book and pay via paypal, an error message appear. The message says that "Désolé, il y a eu une erreur durant le traitement de votre paiement. Veuillez réessayer plus tard."
So nobody can pay... My login ID and password for paypal are good. I missunderstand the reason of the unfunctionality. Can you help me please ?
Hello Lena,
Thank you for your purchase.
With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”) to Amelia.
So, could you please check if you turned off Sandbox mode in Amelia Settings?
Also, please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.
Please let me know if this helped!