As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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I use your plugin wordpress. But when someone try to book and pay via paypal, an error message appear. The message says that "Désolé, il y a eu une erreur durant le traitement de votre paiement. Veuillez réessayer plus tard."
So nobody can pay... My login ID and password for paypal are good. I missunderstand the reason of the unfunctionality. Can you help me please ?
Hello Lena,
Thank you for your purchase.
With PayPal and Amelia there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”) to Amelia.
So, could you please check if you turned off Sandbox mode in Amelia Settings?
Also, please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.
Please let me know if this helped!