We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2392424
multi-attendees on the same time
Closed

Comments

  •  1
    Gustavo started the conversation
    May 7, 2020 at 3:30am

    I set a service with maximum 10 users, but once the first customer book the service, the time slot is no longer available. 


    thanks for the help

  • [deleted] replied
    May 7, 2020 at 1:22pm

    Hello Gustavo, 

    Thank you for your purchase. 

    You need to enable the option Allow booking below minimum capacity:  in Amelia -> Settings -> Appointments in order to allow customers to book the same appointment until the maximum is reached. If this option is disabled, once the minimum is achieved this time slot becomes closed for booking. You can read more about the appointments settings here. 

    If you have any further questions feel free to ask.

  •  1
    Gustavo replied
    May 7, 2020 at 1:30pm

    Hi... this setting is enabled, but still not showing the time slot if there is a customer using. I've set the service with a maximum of 10 people on it.  

  • [deleted] replied
    May 7, 2020 at 1:34pm

    Hello Gustavo, 

    Could you please tell me are creating an appointment in the back-end or on the front-end? Because if you are trying on the back-end you can't create a new appointment for that time slot, but you only need to Edit that appointment and add more customers to it.

  •  1
    Gustavo replied
    May 7, 2020 at 1:46pm

    Perfect! Nailed it! The tip to add the customer to the appointment was correct. Thanks

  • [deleted] replied
    May 7, 2020 at 1:56pm

    Great, glad to see that solved the issue. 

    You are welcome. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.