We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2391801
compatibility Amelia and SimpleCalendar
Closed

Comments

  • Petra started the conversation
    May 6, 2020 at 5:05pm

    Dear reader, 

    We are considering using Amelia, maybe buy it, to have our customers book an appointment for yoga classes (max 8 persons per group due to Corona/Covid).

    I am using WP 5.4.1 on PHP 7.3.17
    and we use SimpleCalendar to display a Google Calendar on our website (this  lists the timetable of the yoga school https://yogaoosten.nl). 

    I had just installed Amelia and started setting settings, when I noticed that our site was down. 

    Cause: SimpleCalendar had given up, and since that is on our homepage, site seemed really down. 

    Question: Can Amelia and SimpleCalendar both be installed in WordPress (and work) or is this a known incompatibility?

    I've reactivated SimpleCalendar and deactivated Amelia plugin and site is working again...
    (Another near heart-attack...)

    Thank you for your response, Petra.

  • [deleted] replied
    May 7, 2020 at 11:48am

    Hello Petra, 

    Thanks for reaching out, we are glad to see you are interested in Amelia. 

    Unfortunately, we aren't familiar with the plugin that you mentioned so we can't say for sure if Amelia will work with it or not. Issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us. 

    You can try deactivating that plugin SimpleCalendar and then activate Amelia to be sure that Amelia is conflicting with that plugin.