We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We have an integration with WooCommerce and some bookings are showing up on Amelia but others aren't.
For example we have a class at 11am with a capacity of 12 people which currently shows in Amelia with 0 bookings. However, the order has been processed through WooCommerce for that class.
Hi Briony,
Thank you for your purchase.
Sorry but I did not quite understand what the issue is here. Can you please describe me more, so I can give you my suggestion.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan.
A customer has booked a place on a class via Amelia.
They have paid via WooCommerce.
The booking does not show up in Amelia, only in WooCommerce.
Hello Briony
I'll take over Bogdan's ticket.
There could be a conflict with another plugin or the theme you have active on your website.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for wpDataTables, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If the issue is still present I'll need to remote in and take a look.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Briony
Thank you for the credentials.
However, I see WooCommerce hasn't been enabled as a payment option in Amelia:
Also, I don't see the "Appointment" product in WooCommerce, which indicates that WooCommerce wasn't activated yet in Amelia (or that it was deleted). When WooCommerce is activated as a payment option, this product is created, but you're able to choose other products and link them with Amelia. If you wish to do that, that product should be removed from your website's listing, so it can't be bought outside of Amelia, to avoid confusion.
You don't have any services created:
Only events. But they are not connected to WooCommerce. Did you change the settings?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables