I have been changing the colors for the forms and calendar, but none of the changes are reflected on the pages.
I cleared the cache, deleted all cookies, tried different browsers (Chrome, Firefox, Safari), nothing works. The form still displays in the original colors.
I also found that the activation disappeared and I activated it again.
How do I fix this?
I added the screenshot of the settings and using the url above you can see what it shows
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I cleared the cache, deleted all cookies, tried different browsers (Chrome, Firefox, Safari), nothing works. The form still displays in the original colors.
So I never advised to clear cookies, but usually after you do, the issue is resolved.
Can you check from Incognito mode? It should show correct colors from there.
Your customers would see the site just like I did - with correct color.
Only people who recently visited the site will not see the change until they clear cookies.
Unfortunately that's how the plugin works at the moment, and it can't be resolved any other way. I have forwarded the request to our development team personally a few times already, and they said they will try to find another way.
Can you take the Amelia Survey in my signature, and add it as a feature suggestion as well?
The color is saved as an image and not a color. The name of the image is always the same
That means if you change the color, gradient, etc. a new image is created with the same name.
If you clear all the images in your browser cache, it request the new image from the server and you see the latest update. You don't need to clear the cookies. Otherwise, the browser assumes it is the same image and loads it from the cache.
This is just a bad CSS implementation to get around some browser restrictions. This could be solved much better.
As this is a vital part of the application, the Dev and UX team should make this a priority. It's not difficult but causes lots of frustration.
When you save the changes you made in the customize page, a new CSS file is generated and saved in ../wp-content/uploads/ folder.
The plugin isn't creating any images, nor would that be a normal way to do something like this, but instead it creates a new CSS file. You need to delete cache because the browser cached the old CSS file.
For some reason I mentioned clearing cookies, but trust me when I say I don't know why. It's the cache that needs to be deleted, not the cookies.
I have been changing the colors for the forms and calendar, but none of the changes are reflected on the pages.
I cleared the cache, deleted all cookies, tried different browsers (Chrome, Firefox, Safari), nothing works. The form still displays in the original colors.
I also found that the activation disappeared and I activated it again.
How do I fix this?
I added the screenshot of the settings and using the url above you can see what it shows
Thanks John
HI John,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello John
I'll take over Bogdan's ticket.
When I check your page, I can see the colors are like in your screenshot:
Has the issue been fixed on your end as well?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
It is not working for me. It is still showing in blue.
I tried different computers, different browsers, always the same.
I tried logged in and logged out, same issue.
I am not sure how you can see it differently.
Is this set as a cookie maybe?
I just tried it on a computer of a friend of mine and you are right. It shows correctly.
Why iS it not updating my computer/browser after change? This makes no sense.
How is this information stored?
Hello again John
You mentioned this:
I cleared the cache, deleted all cookies, tried different browsers (Chrome, Firefox, Safari), nothing works. The form still displays in the original colors.
So I never advised to clear cookies, but usually after you do, the issue is resolved.
Can you check from Incognito mode? It should show correct colors from there.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
I did several tests. Deleting the cookies was one of them. This worked.
Using Incognito mode works as well.
However, I can't ask my visitors to use Incognito mode or delete cookies.
Should it not just work?
Cheers
John
I have the same problem. But private browsing or deleting the cache and cookies does not solve the problem.
Hello again John, hello Jonathan.
Your customers would see the site just like I did - with correct color.
Only people who recently visited the site will not see the change until they clear cookies.
Unfortunately that's how the plugin works at the moment, and it can't be resolved any other way. I have forwarded the request to our development team personally a few times already, and they said they will try to find another way.
Can you take the Amelia Survey in my signature, and add it as a feature suggestion as well?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have a suspicion why this happens.
The color is saved as an image and not a color. The name of the image is always the same
That means if you change the color, gradient, etc. a new image is created with the same name.
If you clear all the images in your browser cache, it request the new image from the server and you see the latest update. You don't need to clear the cookies. Otherwise, the browser assumes it is the same image and loads it from the cache.
This is just a bad CSS implementation to get around some browser restrictions. This could be solved much better.
As this is a vital part of the application, the Dev and UX team should make this a priority. It's not difficult but causes lots of frustration.
Hi again John
Not really, no.
When you save the changes you made in the customize page, a new CSS file is generated and saved in ../wp-content/uploads/ folder.
The plugin isn't creating any images, nor would that be a normal way to do something like this, but instead it creates a new CSS file. You need to delete cache because the browser cached the old CSS file.
For some reason I mentioned clearing cookies, but trust me when I say I don't know why. It's the cache that needs to be deleted, not the cookies.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables