We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I configured amelia, when I put the shortcode in the site it does not correspond to the reservation parameters that I put.
it matches every other time .. sometimes it doesn't work, sometimes it works
Hello thomas,
That shortcode is not available in Amelia (combination of employee and location) and that is why you have issues with it.
These are the shortcodes that you can use on your pages for Amelia:
And you can find them listed in the FAQ section on our website.
If you have any further questions feel free to ask.
Hello,
I change that because the problem is not solve.. what I would like is to just have booking for this employee. There I have all displayed look my shortcode please
I have another problem, when I click on a reservation window on the front, my page goes down..
Hello thomas,
If you want to have a shortcode for one employee then you need to use this shortcode :
[ameliabooking employee=1] - you would modify it to the ID number of the employee of course.
not the one with location = ID that you sent in the screenshot ([ameliabooking location=15])
Regarding the issue that the page goes down, please add this script (as simple Text/or format HTML) to the page where you have your Amelia shortcode and let me know if the issue is gone:
I change the shortcode and the problem is not solve..
Look:
Thanks for the script its working :D
I noticed that the problem occurs more often on mobile
Hello thomas,
Could you please send me the URL of the page where you have your Amelia shortcode so I can check it out? Thank you.
You are welcome. Glad to hear that the issue is gone.
Hello, the problem is not solve..
Sorry to revive you but the activity of my company is currently stopped because of that.
Hello thomas,
Thank you for the credentials.
Sorry, but I looked and then consulted one of our developers and we were trying to find where the issue is coming from, but there isn't any issue nor any error that could cause such behavior.
Could you please check your cache, as it can be maybe a caching issue, I see that when I am logged in to WordPress I see the booking form for this employee, and when I visit the page from incognito or in another browser the booking form is most times like there is no employee ID in the shortcode. Please check your caching settings on your website, or if you have some plugin for this purpose on your website, check the settings refresh the cache.
Let me know if this helped!
I have cache enabler, I have already empty the cache and nothing helps..
Hello thomas,
If that is a plugin please deactivate it, and check if the issue is gone with the shortcode.