please read 2 cases below and mention how can resolve my challenge with Amelia?
case 1: A customer schedules his appointment. Let us say a slot of 2 hours from 2:00 pm - 4:00 pm. He comes to office and we start at say 2:15 p.m. and end by 4:30 pm. I see no place where I can mention the actual hours consumed by the client. I wonder, if in the back end, where we go and edit the appointments, there could have been a column for actual time consumed. which means although the session was scheduled for 2 hours, the actual time and duration was 2:15 - 4:30 which is equal to 2 hours 15 minutes.
case 2: An existing customer [coaching / therapy client] calls me over a phone to give me a feedback. This call is being made by him to report his progress in life. Originally the call was not supposed to be billed and it was intended to be a short call. Hence no monetary aspects were involved. But somehow, the same call lasts for 1 hour 30 minutes and both parties mutually decide that the call must be billed for lets say 50 minutes and considered as a session. Now I go to Amelia. I Go to back end, go to customer, try to add an appointment. But it will not permit to book or log the session for the time slot which has already elapsed. I thing most therapist and coaches will agree that they do encounter similar situations.
Team Amelia must do some arrangements to clock these kind of time elapsed appointments, in above case 50 minutes. I think then Amelia can also use this added feature as a marketing edge, to increase its market presence.
Till a full feature is ready, can you help me with :
Means: If we can have one Excel worksheet dedicated to each coaching or therapy client we can do the manual logging of actual timings. The file can be kept view only from the front end customer cabinet and editable from the back end.
Case 1: Unfortunately there is no option to enter other service duration except to add extra to that appointment that have some duration and in that way expand the duration. More about our extras you can read here.
Case 2: On the back-end you can only add appointments in the future and for those appointments that you add on the back-end payment is set on-site, there is no option for admin to create appointment and automatically bill the customer. So, although we could allow creating appointments in the past there is no option to bill them so unfortunately our plugin wouldn't be suitable for this kind of use case.
About the attachment option, we only have this option as a custom field and you can add it to the booking form, but in that case customer can add a file, not employee or admin and at the moment this file wouldn't be visible on the customers panel.
please read 2 cases below and mention how can resolve my challenge with Amelia?
case 1: A customer schedules his appointment. Let us say a slot of 2 hours from 2:00 pm - 4:00 pm. He comes to office and we start at say 2:15 p.m. and end by 4:30 pm. I see no place where I can mention the actual hours consumed by the client. I wonder, if in the back end, where we go and edit the appointments, there could have been a column for actual time consumed. which means although the session was scheduled for 2 hours, the actual time and duration was 2:15 - 4:30 which is equal to 2 hours 15 minutes.
case 2: An existing customer [coaching / therapy client] calls me over a phone to give me a feedback. This call is being made by him to report his progress in life. Originally the call was not supposed to be billed and it was intended to be a short call. Hence no monetary aspects were involved. But somehow, the same call lasts for 1 hour 30 minutes and both parties mutually decide that the call must be billed for lets say 50 minutes and considered as a session. Now I go to Amelia. I Go to back end, go to customer, try to add an appointment. But it will not permit to book or log the session for the time slot which has already elapsed. I thing most therapist and coaches will agree that they do encounter similar situations.
Team Amelia must do some arrangements to clock these kind of time elapsed appointments, in above case 50 minutes. I think then Amelia can also use this added feature as a marketing edge, to increase its market presence.
Till a full feature is ready, can you help me with :
Means: If we can have one Excel worksheet dedicated to each coaching or therapy client we can do the manual logging of actual timings. The file can be kept view only from the front end customer cabinet and editable from the back end.
Hi Amit,
Thank you for your inquiry.
Case 1: Unfortunately there is no option to enter other service duration except to add extra to that appointment that have some duration and in that way expand the duration. More about our extras you can read here.
Case 2: On the back-end you can only add appointments in the future and for those appointments that you add on the back-end payment is set on-site, there is no option for admin to create appointment and automatically bill the customer. So, although we could allow creating appointments in the past there is no option to bill them so unfortunately our plugin wouldn't be suitable for this kind of use case.
About the attachment option, we only have this option as a custom field and you can add it to the booking form, but in that case customer can add a file, not employee or admin and at the moment this file wouldn't be visible on the customers panel.
Best regards.