As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
After booking, wordpress sents an email to my customer (the one who booked) with the possibility to change the password.
It is a standard wordpress email (not customized with my corporate image or layout).
1) Is it possible to customize that email?
2) that email points the customer to the wordpress panel, is it possible to point the customer to Amelia customer panel instead? (I mean that the email could insert the amelia customer panel URL instead of the wordpress customer panel URL)
Thank you
Hello Alvaro
1. It's not possible from within Amelia, and if it's possible to change it from WordPress I don't know (never tried doing that), but I believe you should be able to change it somehow.
2. Those are two different log-ins, and if you don't want your customers to log into WordPress, you should simply disable "Automatically create Amelia Customer user" so they don't receive the WordPress login email. Instead, in Amelia's notifications, you should add the %customer_panel_url% placeholder, so they need to click on the generated URL to go to the Customer Panel, where they can configure their password.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for your answer Aleksandar.
1) ok
2) ok, thank you, your answer solves my problem. But, just as a suggestion: the text at the checkbox "Automatically create Amelia Customer user" is very confusing. In fact, is says exactly the opposite of what it means. What I need is to create an Amelia user, but if you check that checkbox, you create a wordpress user. Or have I missunderstood something?
Kind regards.
Hi again Alvaro
Amelia adds 3 new WordPress user roles to WordPress installation:
1. Amelia Manager
2. Amelia Employee
3. Amelia Customer
What that slider does is it creates an Amelia Customer user role in WordPress if enabled. That's happening after a user books the first appointment.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok.
Then, is there a way that you create an Amelia Customer user role (enabling "Automatically create Amelia Customer user") but you don´t receive the wordpress email with the wordpress admin panel URL inside?
Hi again Alvaro
Not from within Amelia settings, no.
You could probably disable WordPress from sending that email, though. The WordPress' default function is to send an email after a new user has been created, so you need to find a way to override that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables