We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
After booking, wordpress sents an email to my customer (the one who booked) with the possibility to change the password.
It is a standard wordpress email (not customized with my corporate image or layout).
1) Is it possible to customize that email?
2) that email points the customer to the wordpress panel, is it possible to point the customer to Amelia customer panel instead? (I mean that the email could insert the amelia customer panel URL instead of the wordpress customer panel URL)
Thank you
Hello Alvaro
1. It's not possible from within Amelia, and if it's possible to change it from WordPress I don't know (never tried doing that), but I believe you should be able to change it somehow.
2. Those are two different log-ins, and if you don't want your customers to log into WordPress, you should simply disable "Automatically create Amelia Customer user" so they don't receive the WordPress login email. Instead, in Amelia's notifications, you should add the %customer_panel_url% placeholder, so they need to click on the generated URL to go to the Customer Panel, where they can configure their password.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for your answer Aleksandar.
1) ok
2) ok, thank you, your answer solves my problem. But, just as a suggestion: the text at the checkbox "Automatically create Amelia Customer user" is very confusing. In fact, is says exactly the opposite of what it means. What I need is to create an Amelia user, but if you check that checkbox, you create a wordpress user. Or have I missunderstood something?
Kind regards.
Hi again Alvaro
Amelia adds 3 new WordPress user roles to WordPress installation:
1. Amelia Manager
2. Amelia Employee
3. Amelia Customer
What that slider does is it creates an Amelia Customer user role in WordPress if enabled. That's happening after a user books the first appointment.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
ok.
Then, is there a way that you create an Amelia Customer user role (enabling "Automatically create Amelia Customer user") but you don´t receive the wordpress email with the wordpress admin panel URL inside?
Hi again Alvaro
Not from within Amelia settings, no.
You could probably disable WordPress from sending that email, though. The WordPress' default function is to send an email after a new user has been created, so you need to find a way to override that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables