We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have inserted a shortcode (to display categories -I only have 2 categories with only 1 service each one-) at one of the pages of my website. There is nothing else in that page and I have a very fast host server.
This page takes a long time to load (in my tests, between 6 and 8 seconds with an hourglass displayed) which is not acceptable to my customers.
Can I expect an improvement of this feature in the short term?
Thank you very much
Hello Alvaro
The plugin is already minified as much as it could be, so there's not much you can do to increase the speed.
Can you share the URL with me, so I can inspect it?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
sure!
https://sitesmetrics.com/reserva-de-soporte-telefonico/
Hi again Alvaro
Thanks for the URL, but unfortunately there's nothing we can do from within the plugin to speed it up.
You can try something like the WordPress Assets manager plugin that dequeues unnecessary scripts and speeds up websites.
I hope it helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thank you
You're welcome Alvaro
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
hello.
I would like to know how to transfer all the information from my amelia that I have on my current website to another website.
Hello Jaime
We can recommend cloning your website with the Duplicator plugin. It will generate a couple of files which you can run on the new website, duplicating it.
If you only wish to migrate Amelia, you need to copy all wp_amelia_ tables from your database (wp_ is the default database prefix, but it could be anything in your database, so look for "your_prefix_amelia_" tables).
Along those tables, go to wp_options table, and in "option_name" column search for "amelia_settings". Copy the entire row and paste it into wp_options table of your new website. After you do, you need to edit the row and in "option_value" column, change the redirectUri field for Google and Outlook calendar so it matches your new website.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables