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  Public Ticket #2387642
Zoom accounts
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  • Michael started the conversation

    In our clinic, almost all of our practitioners have and use their own personal/business zoom accounts for their patients. Is it possible for each of their zoom accounts to be integrated into Amelia, or does the new Amelia zoom integration function only allow one zoom account to be integrated?

    Looking forward to your reply.

  •  2,572
    Aleksandar replied

    Hello Michael

    Once you set up the Zoom Settings you would need to connect your employees/events with zoom hosts.

    To connect employees, go to the Employees page, open Employee and you will see option “Zoom User”. Open the dropdown and you will see the user that you have created while creating the Zoom application.

    It is possible to connect each employee with different zoom user, so they can have separate Zoom accounts for the meetings. To set this go back to your Zoom account. Click on the “User Management” in the left sidebar and then click on the “Users”.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •  14
    Heinz replied

    Hi Aleksandar

    As I understand Michaels question if it is possible to link different Zoom accounts for the employees not just one account with multiple users.

    We have a similar situation on our platform where some facilitators don’t want to join our service as they need to give up their own Zoom account. I become owner of their account but they want to keep their independency. I also need to pay their monthly or yearly Zoom Pro license as well which will accumulate to a lot of money with a growing team.

    If I only have them as users, not as hosts they can not host independent or parallel meetings and don’t have all the functionalities like breakout rooms.

    I imagine that linking several Zoom account like one for each employee might be a huge change in the Amelia structure but as well a huge benefit for many users as well.

  •  2,572
    Aleksandar replied

    Hi Heinz

    Thank you for your insight.

    Unfortunately, that is not possible at the moment, and I don't believe it will be any time soon. The one account is used to integrate Amelia with Zoom, just like Google Calendar integration, and just like with Google Calendar - you can add multiple users to the same integration.

    I will forward the idea to our Development team, but I don't believe it is something we can add any time soon (if at all).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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