We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2387534
Unable to configure
Closed

Comments

  • Christopher Schroeder started the conversation
    May 3, 2020 at 8:30pm

    Problem

    • I'm unable to access the configure screen anymore


    How did this happen?

    • I updated a filter for a column, specifically I changed the data type to 'integer' and changed the filter to be a number range with slider. Upon clicking okay, the page froze. 
    • I refreshed and I was no longer able to see the 'configure' screen.

    What have I tried to resolve this so far? 

    • I've tried to access from the main page multiple ways but every time I just get redirected to create a new table. 
    • On the frontend the table still shows but it's useless if I can't edit it in the backend. 
    • I've tried duplicating the table but it also doesn't allow me to configure. 
    • I use WPRocket for caching, tried to clear the cache but no luck. 
  •  2,576
    Aleksandar replied
    May 5, 2020 at 6:11am

    Hello Christopher

    Thank you for your purchase, and sorry to hear about this.

    What does that column contain? If it finds a non-numerical character, the number range slider will cause the table to break.

    It will also cause the table to break if there is only one value, or if the values are the same.

    To quickly resolve the issue, please access your database, and go to the table "wp_wpdatatables_columns". There find the column you applied this change to, and edit the "advanced_settings" column. You simply need to change

    "rangeSlider":1

    To

    "rangeSlider":0

    5944330370.png

    The table will come back after that, and you can see which case was it that caused the table to break (either a non-numerical character, or same values in the column).

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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