We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Questions.
When do the reminders with the Zoom Meeting information get sent to the customer? (60 minutes? 30 minutes before?)
Is there a way to control when the notification / reminder gets sent?
Thanks,
wiL
Hello Wilfred
Unfortunately, other than standard Amelia's "Appointment Next Day Reminder", there are no other reminders for Zoom.
I have forwarded the request to our development team, and hopefully they'll be able to add it in the near future.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Aleksandar,
I'm just following other event / class services that sends a reminder with the ZOOM meeting link 15 to 30 minutes before the event starts.
Sample
Harbour Dance Center
https://harbourdance.com/hdc-live
https://imgur.com/a/IwSqY1W
Check your inbox or junk/spam folder! You will receive an email from FitGrid (approx. 60 minutes) before the start of class with a direct link to the livestream class. If you do not get a link 15 minutes before class, please email [email protected]
Millenium Dance Complex
https://millenniumdancecomplex.com/mdc-livestream/
https://imgur.com/a/83o3hbR
You will receive an email approx. 30 minutes before the class starts, including a direct link to join!
I think this will greatly reduce the support emails of people asking us to email them the link again.
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Also perhaps away to trigger an email with the Zoom link to be sent to a specific attendee.
[Send Reminder Email] link
https://imgur.com/a/9iSWbQf
Thanks, wiL
Thank you wiL
I have forwarded the ticket to our development team again, so they will look into your suggestion. I'm sure they'll be able to do something about it soon, but I can't say when it will be implemented.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables