We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My client has a service that is charged-for by the hour. Some people might want this service for one hour, some might want more hours (e.g. 2 to 8). How can I enable a particular service so that a customer can choose, at one time, more than a one-hour service time?
Similarly, she has a service that is charged-for by the eight-hour day - which is the same length as her business day. Amelia doesn't seem to allow any service to be set by the day, so I have no choice other than to indicate it being 8 hours. That's okay, but how do I allow a customer to choose, at one time, two or more days of this service?
Hello Ian Bowden,
Apologies for replying late, Friday was a non-working day in our country and we don't work on weekends.
In Amelia services has set duration, and it can't be dynamically changed, unfortunately. So you can either create more separate services with different duration or create a service with several extras that would have different duration. So, for example, Service will have duration 1 hour, and Extra 1 duration 1 hour, Extra 2 2 hours, etc. so when customers book this service they will be able to choose one of the extras for the service and this way get the length of the appointment they want (service duration+extra duration). You can also set the price for the extras so the price will be calculated accordingly.
Yes, you would need to create the service to last for 8 hours to achieve this. There isn't a possibility for customers to choose more days unfortunately. That would be booking multiple appointments at once, and this isn't possible in Amelia with its current built-in features. Customers would need to book each day separately.
If you have any further questions feel free to ask.