We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Support Team,
As ticket title says, there is no way my employees and my customers can receive the Zoom link through the Next Day Reminder email notification.
The Zoom link is received in the Approved Appointment notification by employees and customers.
Since the last email that they receive from the system is the Next Day Reminder, they had some difficulty on finding the Zoom link.
I was able to reproduce this behavior simply
The received email from my test account and from my employee had an empty space where the link should have been appeared.
Is there any possibility to fix this behavior?
Thanks,
Davide
Hello,
I have the same issue for reminders to participants (%zoom_join_url_date_time%) and as well the hosts (%zoom_host_url_date_time%). Is that a cron failure?
Thank you for checking
Heinz
Hello Davide, hello Heinz
Unfortunately, there is an issue on our end, and the scheduled notifications don't include the Zoom links.
Our development team is aware of this and it will be fixed with the next update.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
Thanks for your reply. Is there any approximate date do you plan to release this patch?
Thanks,
Davide
Hi Davide,
Aleksandar is out of office so I will help you out.
We do have a plan to release updates on every 1,5 month so I hope this fix will be included in the upcoming update.
Sorry for the inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables