We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2384145
user registration/logged in users
Closed

Comments

  • Sebastian Holesz started the conversation
    April 30, 2020 at 8:20pm

    Hi. 

    So I am trying to implement this booking system for my customer who owns 2 GP clinics. I have couple of requests to how the booking should look. I would be really glad if you could help me and tell me if its possible to make it work this way


    1. The customer (patient) visits the website for the 1st time and he has no account. My requests are the following
      - block the booking form for him before he registers
      - give him an option of registering (I have no problem with using a 3rd party plugin)
      - after registering he can book his appointment
    2. Before booking the appointment, he has to decide which clinic he's going to visit, and which service he'd like to get (vaccination, regular health check etc.) so here I am thinking about actually making 2 booking calendars, 1 for each clinic.
    3. after logging out, he should not be able to book or check his appointment before logging in again.


    Thank you for any help and clarification.


  •  2,576
    Aleksandar replied
    May 2, 2020 at 4:55pm

    Hello Sebastian

    Thank you for your purchase.

    1. Not entirely possible. You can enable "Automatically create Amelia Customer user" in Amelia settings/Roles/Customer settings, and as soon as the non-registered customer books the first appointment, their account is created, and they receive the notification and link to set up their password on their email. If you still need to keep the setup you've asked us, you will need to use a 3rd party plugin which will not allow access to the booking page to non-registered users.

    2. You can add clinics as "Categories", and then display the booking form in [ameliacatalog] shortcode, which will allow them to choose the category first.

    3. That's something a membership plugin can do, and is not included in built-in features of Amelia.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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