We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
So frustrated! I have purchased Amelia. Set it up. Tested it. Every time someone goes to book an appointment, The payment block does not show up. I have tried to use woo commerce and then went to Stripe.
It will not display a cart after the client tries to book the chat. So right now they are free. which is not helping me in this virus situation. Please help me fix this. I have read everything online and it is not working. Tod
Hello Tod
Thank you for your purchase, and sorry to hear you're having issues with the plugin.
Did you create Cart and Checkout pages in WooCommerce? You should go to WooCommerce Settings/Advanced and see if you have any pages defined for Cart and Checkout.
If you don't, you need to create two pages, and then select those pages in that menu.
As for Stripe - you need to verify if you're using the correct credentials. There are Test and Live credentials, so you should check if you're using correct credentials.
Please note that you can't use Live cards with Test credentials, and vice versa.
If you have any further issues with the plugin, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables