We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Do I need to use a specific Mail Service in order to get this feature? I'm not seeing the Email Notification templates being used anywhere.
I'm using WP Mail at the moment
Hello eyethstudios
Thank you for your purchase.
If I understood you correctly, you don't want them to receive any notifications until you approve the appointment, correct?
If that is true, you should simply disable the "Appointment Pending" notification.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry if I wasn't clear in my original post.
I have all notifications enabled, but the customer isn't getting any of these emails.
Instead, they would receive an Invitation to Event Email as soon as they book the appointment, despite the fact that it's not approved yet.
I'll be fine with this if they were getting an email that the appointment is pending approval-- And upon approval, they would get the invite email.
The default appointment status is set to Pending
I'm fine with getting notifications (in this case, we aren't getting ANY)-- But I'm talking about the google calendar email
Hi again eyethstudios
We do not provide support for Google Calendar notifications, and I believe there are settings in Google Calendar where you can enable or disable sending email notifications.
As for Amelia Notifications, there is only one setting where you configure notifications, and if you're using SMTP, and it's not working it is usually caused by one of three things:
If you check all three points, and you still can't resolve the issue, I'll need to remote in and take a look to see what's going on.
For that, I'll need you to provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables