We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I think Amelia is what I need for the website I am building for a service based consulting business. My question is if Amelia can process cancellations and refunds according to a policy of x number of days. Like up to X days before the appointment you can reschedule or request a refund? And after that X amount of days, no refund is possible and they would need to contact me directly for rescheduling. Is that possible? Thanks!!!
Hi Lori,
Thank you for your interest in our plugin.
We have option 'Minimum time required before canceling/rescheduling" so you can set minutes, hours, days or weeks before the appointment and in that period customer will not be able to cancel or reschedule the appointment. In that case, they would need to contact you and request cancelation or rescheduling. However, you should know that we don't have 'Request a refund' option, once customer cancels the appointment your employee or you (depending how you set it) would receive notification about it and you would need to refund manually from PayPal or Stripe.
Best regards.