Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2380675
Rescheduling and refunds
Closed

Comments

  • Lori started the conversation
    April 28, 2020 at 3:52pm

    I think Amelia is what I need for the website I am building for a service based consulting business.  My question is if Amelia can process cancellations and refunds according to a policy of x number of days.  Like up to X days before the appointment you can reschedule or request a refund?  And after that X amount of days, no refund is possible and they would need to contact me directly for rescheduling.  Is that possible?  Thanks!!! 

  • [deleted] replied
    April 29, 2020 at 11:23am

    Hi Lori,

    Thank you for your interest in our plugin.

    We have option 'Minimum time required before canceling/rescheduling" so you can set minutes, hours, days or weeks before the appointment and in that period customer will not be able to cancel or reschedule the appointment. In that case, they would need to contact you and request cancelation or rescheduling. However, you should know that we don't have 'Request a refund' option, once customer cancels the appointment your employee or you (depending how you set it) would receive notification about it and you would need to refund manually from PayPal or Stripe.

    Best regards.