As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi,
I was directed here from codecanyon to post this problem.
The problem is that "Separate DB connection" works fine only when I click “Test DB Connection”. But when I click "Apply" I get “There was a problem with you SQL connection – Connection refused.”
And saving at "Settings" tab that do not work either – an error shows up: “There was a problem with you SQL connection – Connection refused.”
Please help!
Best,
Michael
Hello Michael
Sorry for the inconvenience.
No settings can be saved if there's a connection that doesn't work properly under "Separate DB Connection" tab.
Do you maybe have another connection which isn't set up properly?
Also, could you please provide me the connection details for that database, so I can try from my end?
Just make sure you enable the "Private" response, so no one else can see them except for us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables