We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I was directed here from codecanyon to post this problem.
The problem is that "Separate DB connection" works fine only when I click “Test DB Connection”. But when I click "Apply" I get “There was a problem with you SQL connection – Connection refused.”
And saving at "Settings" tab that do not work either – an error shows up: “There was a problem with you SQL connection – Connection refused.”
Please help!
Best,
Michael
Hello Michael
Sorry for the inconvenience.
No settings can be saved if there's a connection that doesn't work properly under "Separate DB Connection" tab.
Do you maybe have another connection which isn't set up properly?
Also, could you please provide me the connection details for that database, so I can try from my end?
Just make sure you enable the "Private" response, so no one else can see them except for us.
Kind Regards,
Aleksandar Vuković
[email protected]
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