I've been having some issues with Amelia for the last couple of days. First I cound not activate the plugin after temporarily de-activating, and now it won't save Services if I make changes to it. When I click save, I get green borders around some fields (see screenshot) and changes are not saved.
Regarding the activation, from recently we added an option so you can manage the domains where your license is activated in our store. So, please check there if your license is activated on some domain there.
Regarding the issue with saving services, it seems like there is some issue with the database, or some security that is blocking Amelia calls. Could you please update Amelia manually by following the bellow steps and let me know if the issue is still there afterwards:
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,
Thanks for the detailed answer. De-activating the license fixed the first issue, while I figured out that the second problem was caused by some html code I was using in the description. Removing the code allowed me to save again.
I've been having some issues with Amelia for the last couple of days. First I cound not activate the plugin after temporarily de-activating, and now it won't save Services if I make changes to it. When I click save, I get green borders around some fields (see screenshot) and changes are not saved.
Hello Z3NO,
Regarding the activation, from recently we added an option so you can manage the domains where your license is activated in our store. So, please check there if your license is activated on some domain there.
Regarding the issue with saving services, it seems like there is some issue with the database, or some security that is blocking Amelia calls. Could you please update Amelia manually by following the bellow steps and let me know if the issue is still there afterwards:
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any other questions or concerns don't hesitate to ask,
Hi Marija,
Thanks for the detailed answer.
De-activating the license fixed the first issue, while I figured out that the second problem was caused by some html code I was using in the description. Removing the code allowed me to save again.
Thanks a lot for your help
Hello Z3NO,
You are welcome.
Glad to see the issues are gone! Thanks for letting us know.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.