We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2379252
work hours
Closed

Comments

  • manuel evangelista started the conversation
    April 27, 2020 at 5:15pm

    I have a problem and a question.

    Issue:
    I modify in: VIEW WORKING HOURS & DAYS OFF SETTINGS. Working hours and on occasions no option appears, only the blank window; I update the page several times until I can see it. on the other hand I modify my schedules but they are not reflected in the calendar.

    My doubt:
    I need to have my clients schedule at established times, but as an administrator I would like to change them at will even on some day outside the established hours.

  •  2,576
    Aleksandar replied
    April 28, 2020 at 11:23am

    Hello Manuel.

    Thank you for your purchase.

    Issues with loading are usually connected to a conflict with some other plugin or the theme you have installed. If none of those are causing the conflict, and since the setting loads in the end, I'd assume your hosting plan and/or server performance is causing this, although I can't say for sure.

    Every employee can have his own working hours, so adjusting Company's working hours will not do anything. It only applies to new employees, but since you already have employees created, you need to access their profiles one at the time, and change their working hours there.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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