We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey Good Morning!
I am interested in adding custom reminders to our automated appointment system we have setup with Amelia.
There is 1 option for "next day reminder" but I wanted to add a 15 minutes before, 3 hours before, morning of, etc.. to the email and SMS reminder notifications.
Is this possible? If so how?
Thank you!
-Dan
Hello Dan,
Thank you for your purchase.
Unfortunately, there isn't a possibility of adding custom reminder notifications to Amelia. The notifications available in Amelia are the ones you can find in Amelia-> Notifications. You can check out the Web Hooks feature, maybe you can use data from Amelia in some automation tool for sending emails to achieve what you want.
If you have any further questions feel free to ask.