We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2374950
wpDataTables broken by Shopify plugin
Closed

Comments

  • Alexander St. John started the conversation
    April 24, 2020 at 7:01am

    The shopify plugin appears to break the wpDataTables plugin.  Drop down menus in the wpDataTables plugin do not function when the Shopify plugin is active.  Reproducing it is simple.  Disable all plugins except shopify and wpDataTables, try to use wpDataTables UI for anything all drop-downs are broken.  The theme is the generic Hello Elementor theme.   Disable the Shopify plugin and wpDataTables UI starts working.

  •  2,576
    Aleksandar replied
    April 27, 2020 at 5:09am

    Hello Alexander

    Thanks for reaching out to us.

    Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap front-end and Include full bootstrap back-end. Disable both sliders, hit Apply and refresh your page.

    5192777348.png

    If this doesn't help, you may want to go to ../wp-content/plugins/wpdatatables/source/class.wdttools.php and comment the line 999:

    if (!is_admin() && get_option('wdtIncludeBootstrap') == 1) {
            wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
        } else if (is_admin() && get_option('wdtIncludeBootstrapBackEnd') == 1) {
            wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
        } else {
//             wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/noconf.bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);        }

    Please check and let me know if that helped.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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