We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2371470
Wrong Additional Fields Alignment
Closed

Comments

  •  1
    Davide Tantillo started the conversation
    April 21, 2020 at 7:37pm

    Hello,

    I just added an additional field with text only to inform my customers about some rules.

    Since there is no possibility to insert a label for this field, it appears not aligned with the others.

    is it possible to align the text box with the other fields and maybe also gives the possibility to insert a label to this field.

    Thanks,

    Davide

  • [deleted] replied
    April 22, 2020 at 2:08pm

    Hello Davide, 

    That is a Text Content field and as such it doesn't have a label, because we assumed there isn't a need for a label if the input from customers isn't required, and since it is only a text information. You can make the first line of the text box to be a label, as that custom field support HTML you can write it with bigger font or bold and divide the rest of the text with a single line break. 

    Yes, I see it has different allignment, I will forward this to the development team maybe they can modify that in the future releases. There isn't an option to align the fields in Amelia, but it can probably be achieved with custom CSS. 

    You can try adding this custom HTML to the page where you have your Amelia shortcode: 

    <style>
.am-text-content {margin-top:24px;}
</style>

    Let me know if this helped!

  •  1
    Davide Tantillo replied
    April 22, 2020 at 7:49pm

    Hello Marija,

    Yes, that's helped, but it's a temporary solution since for example it add extra space with lower resolution. I should media query, but for now it's ok.

    So, I'm looking forward in a next release for a fix that work in all resolution .

    Thanks for your support,
    Davide

  • [deleted] replied
    April 23, 2020 at 9:59am

    Hello Davide, 

    You are welcome. 

    I forwarded this to the development team so they will hopefully modify the styling of it in the next update. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.