We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have found a bug in your date range filter. The only way I am able to use this filter, is by hitting the enter key between inputs. But, if I click out of the filter box at any point, even if I don't enter a date, the table will lock up with a loading spinner and eventually crash the page. I'll include a couple snapshots showing whats going on.
Hello Dalton
That's not supposed to happen, and I cannot replicate the issue on my end.
Can you access our sandbox site, and try to replicate the issue there?
If you can't, then the issue is probably caused by a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for wpDataTables, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Looks like I found where the issue is, but im not sure how to work around it. I have some custom code in my theme that will style each cell in a column a certain way depending on what value it is. The date range filter seems to work as expected when I have the addOnDrawCallback piece commented out.
if((table = wpDataTables.table_3) && (window.location.href === "https://account.levelvision.net/")){
wpDataTables.table_3.addOnDrawCallback(
function() {
console.log("Called Triggered");
ColorTanksTable();
})
}
Hi again Dalton
I see. Unfortunately, since this is a custom solution, I cannot provide any support for it.
Custom work is not included in the provided support for the plugin.
Wouldn't you be able to apply some conditional formatting for each column, so you can bypass the usage of that code?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables