We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Customers cannot enter their information after selecting a date for the appointment. Why is this happening? It has worked perfectly until this week.
Thank you for your quick response.
Rosemarie Howard
Hello Rosemarie,
Apologies for replying late, we had couple of non-working days, Friday - Monday, due to a holiday.
I visited your website, and I can provide information in the booking process normally, please look at the attachment. The reason why you couldn't is probably because you were logged in to your WordPress. When you are logged in to WP, the information from your profile is filled in in the fields, and you can't change them. So, please try the booking process while not logged in to WordPress or from an incognito mode.
If you have any further questions or concerns feel free to ask.