We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2363366
Plugin Faulty on Wordpress
Closed

Comments

  • TJ started the conversation
    April 15, 2020 at 5:04pm

    Hi there. Please advise. I have an error when trying to activate the Amelia plug in on wordpress. After installation I try to activate it, but it gives me the following error. 

    It keeps on saying the following error,

    Fatal error: Uncaught Less_Exception_Compiler: error evaluating function fade The first argument to fade must be a color index: 3049 in /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Call.php:80 Stack trace: #0 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Expression.php(42): Less_Tree_Call->compile(Object(Less_Environment)) #1 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Value.php(27): Less_Tree_Expression->compile(Object(Less_Environment)) #2 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Rule.php(75): Less_Tree_Value->compile(Object(Less_Environment)) #3 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Rule->compile(Object(Less_Environment)) #4 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Ruleset->compile(Object(Less_Environment)) #5 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Ruleset->compile(Object(Less_Environment)) #6 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Ruleset->compile(Object(Less_Environment)) #7 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Ruleset->compile(Object(Less_Environment)) #8 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Ruleset.php(94): Less_Tree_Ruleset->compile(Object(Less_Environment)) #9 /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Parser.php(199): Less_Tree_Ruleset->compile(Object(Less_Environment)) #10 /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/Services/Frontend/LessParserService.php(53): Less_Parser->getCss() #11 /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/InstallActions/ActivationSettingsHook.php(377): AmeliaBookingInfrastructureServicesFrontendLessParserService->compileAndSave(Array) #12 /srv/htdocs/wp-content/plugins/ameliabooking/src/Infrastructure/WP/InstallActions/ActivationSettingsHook.php(43): AmeliaBookingInfrastructureWPInstallActionsActivationSettingsHook::initCustomizationSettings() #13 /wordpress/core/5.4/wp-includes/class-wp-hook.php(287): AmeliaBookingInfrastructureWPInstallActionsActivationSettingsHook::init('') #14 /wordpress/core/5.4/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #15 /wordpress/core/5.4/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #16 /wordpress/core/5.4/wp-admin/plugins.php(179): do_action('activate_amelia...') #17 {main} thrown in /srv/htdocs/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Tree/Call.php on line 80.

    Kind regards 

    TJ Goddard

  •  2,576
    Aleksandar replied
    April 16, 2020 at 12:19pm

    Hello TJ

    I see this is a duplicate ticket, and you've already requested a refund.

    Sorry to hear that. I hope you'll be coming back to Amelia later, when you have more time. I'm sure this would've been sorted out fairly quickly.

    All the best.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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