We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I need your help!
I set the service time to 20 mint, and default time slot step is 20 mint to.
but when customers book the plugin steals 2h in this case I send it as an attachment.
Missing 10 am, 10:20 am 10:40 am
and 12 am left
a12: 20am 12:40 am.
how can i fix this?
I need to fix this can you help me?
best regards
Hello gabreu
I'm not sure why this is happening without taking a look.
It could be that there are a couple of employees assigned to this service, and that there's a free time between their working hours.
Also, if you connected your employees to the Google Calendar, you would need to check if there are Busy Events in the calendar that are removing those time slots from the calendar.
If you can't locate the issue, I'll need to remote in and take a look.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Gisela
I'm sorry, but I don't see an issue. When I take a look at both services' appointments, I can see time slots are filled.
What you showed me in the first screenshot is coming from the Appointments page, so the missing time slots were actually time slots that haven't been booked yet.
I can see there are currently 95 appointments for service "Entregas ao Domicílio" for 15th April, while there are 20 appointments for "Levantar na Loja" service for today (15th).
You have 2 appointments assigned to "Entregas ao Domicílio", and all the rest employees assigned to "Levantar na Loja".
I don't see an issue on your website.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, so can you tell how can i say to the plugin one employe have 30 services to do in one day!
how can i do this? because the way i do it, the time slots don't work the best way!
Beste regards,
Gisela Abreu
Hello Gisela
Unfortunately, there's no other way other than splitting employee's working hours into 30 time slots.
So, for example, if your employee works 8 hours, you can create a service that lasts 16 minutes, and he'll have exactly 30 time slots during the business day.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables