I followed these instructions from CodeCanyon that you wrote 2 years ago:
"Probably following would be the easiest: 1) Deactivate lite version. 2) Overwrite lite version with full version through FTP. 3) Go to WP admin again, and activate the full version."
It updated from LITE to PRO but the Highcharts Callback example you provided in the documentarion still don't work despite changing chart ID so maybe it's not related to the plugin version after all. I'm now with the 2.8.3. PRO instead of 2.5.1. LITE
---
ORIGINAL
Hello,
This may or may not be related to my previous ticket. The callbacks don't work and I'm using the 2.5.1. Lite version. I purchased a license after trying the Lite version and I actived it on the Lite version. How can I upgrade to Pro version without losing all my tables? I can't afford to lose all the work I have done over the last year, please help. Thanks!
Thank you for letting me know the issue with updating is resolved.
As for the callback - I would need to take a look. There may be an issue that the theme is loading jQuery somewhere else on the page, instead of on the top, and that's causing the callback not to work.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
For some reason, it's still not seeing the corrected code:
This doesn't cause the issue, though, as we've discussed in the other ticket. I can't find out what's wrong with the callback with Highcharts without debugging the site.
UPDATE
I followed these instructions from CodeCanyon that you wrote 2 years ago:
"Probably following would be the easiest: 1) Deactivate lite version. 2) Overwrite lite version with full version through FTP. 3) Go to WP admin again, and activate the full version."
It updated from LITE to PRO but the Highcharts Callback example you provided in the documentarion still don't work despite changing chart ID so maybe it's not related to the plugin version after all. I'm now with the 2.8.3. PRO instead of 2.5.1. LITE
---
ORIGINAL
Hello,
This may or may not be related to my previous ticket. The callbacks don't work and I'm using the 2.5.1. Lite version. I purchased a license after trying the Lite version and I actived it on the Lite version. How can I upgrade to Pro version without losing all my tables? I can't afford to lose all the work I have done over the last year, please help. Thanks!
Hello wingme
Thank you for letting me know the issue with updating is resolved.
As for the callback - I would need to take a look. There may be an issue that the theme is loading jQuery somewhere else on the page, instead of on the top, and that's causing the callback not to work.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again wingme
For some reason, it's still not seeing the corrected code:
This doesn't cause the issue, though, as we've discussed in the other ticket. I can't find out what's wrong with the callback with Highcharts without debugging the site.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables