We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm using one column as a group item and noticed in an export that the group column is missing from the output. Is there any way to ensure that the column designated as a group item is not excluded when the user exports via CSV or PDF?
Thank you very much!
Janet Atkinson
Hello Janet
I'm sorry to disappoint you, but like our documentation mentions, something like that is not possible:
Other front-end extensions cannot be combined with Table Tools. If you have row grouping enabled for the table, or there are some customizations you did yourself, they won’t be reflected in the generated Excel, CSV or PDF document, nor in the clipboard.
This is the downside of the 3rd party HTML5 library we're using, and there are no workarounds at the moment.
Kind Regards,
Aleksandar Vuković
[email protected]
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