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  Public Ticket #2357086
PayPal interagation
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  • Tiffany started the conversation

    I want to integrate with Pay Pal

    I don't want onsite payment.

    I setup PayPal REST API with LIVE ID and Secret and place in the correct location.

    However PayPal still does not show up on my site. Still applies pay onsite.

    Do I have to setup Sandbox?? Or Webhooks?

    Thank you,

  • [deleted] replied

    Hello Tiffany, 

    Could you please check if you set a price for the services (if the price is 0 then PayPal will not be shown on the front-end)? 

    Also, please check if PayPal is enabled in the services - > Settings -> Payments. 

    If you checked the above and went through the instructions for PayPal here,  PayPal still doesn't work, there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”)  to Amelia. 

    Could you please check if you turned off Sandbox mode in Amelia Settings?

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    Can you please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.

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    Please let me know if this helped!

  • Tiffany replied

    I forgot to turn on Paypal under settings. Thank you

  • [deleted] replied

    You are welcome, Tiffany. 

    Glad to see the issue is gone. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.