We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2357086
PayPal interagation
Closed

Comments

  • Tiffany started the conversation
    April 10, 2020 at 3:05pm

    I want to integrate with Pay Pal

    I don't want onsite payment.

    I setup PayPal REST API with LIVE ID and Secret and place in the correct location.

    However PayPal still does not show up on my site. Still applies pay onsite.

    Do I have to setup Sandbox?? Or Webhooks?

    Thank you,

  • [deleted] replied
    April 10, 2020 at 5:00pm

    Hello Tiffany, 

    Could you please check if you set a price for the services (if the price is 0 then PayPal will not be shown on the front-end)? 

    Also, please check if PayPal is enabled in the services - > Settings -> Payments. 

    If you checked the above and went through the instructions for PayPal here,  PayPal still doesn't work, there are only two possible mistakes that customers can make. First one is to use Live credentials when Sandbox mode is enabled, and the second one is to copy the wrong PayPal credentials (“Client ID” and “Secret”)  to Amelia. 

    Could you please check if you turned off Sandbox mode in Amelia Settings?

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    Can you please check again your Live Client ID and Live Secret on your PayPal account? You have there Sandbox and Live credentials.

    2473837958.png

    Please let me know if this helped!

  • Tiffany replied
    April 10, 2020 at 6:44pm

    I forgot to turn on Paypal under settings. Thank you

  • [deleted] replied
    April 13, 2020 at 8:15am

    You are welcome, Tiffany. 

    Glad to see the issue is gone. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.