We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I am trying to add a gap between bookings, which is not possible. Although I am adding the time-after setting to the service, the front-end time-slots are starting where the previous stops.
For example, I need a 45min booking with another 45min time-after every bookig. Instead that, I get the following slots in the front-end calendar:
1:15 PM - 2:00 PM, 2:00 PM - 2:45 PM, 2:45 PM - 3:30 PM
Hello Konstantinos Karakatsoulis,
Thank you for your purchase.
Could you please tell me have you enabled the option Use service duration for booking a time slot in Amelia -> Settings -> General? When this option is enabled and you have buffer times for services, the time slots will be calculated duration of the service+buffer time.