We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, When I want to assign a customer to an existing WP User, OR create a new WP user (from the dropdown), only the email is moved across. It loses their first and second name along with any other important details, like phone number.
Essentially creating a WP User, with just an email address.
These details are still available in the Amelia customer area, however, I do a lot of marketing work from my main WP User list, so it's essential that all the details should be mapped across, else, it becomes a manual task at my end to add the missing data back in.
Any ideas or help would be really appreciated?
Thanks again
Colin Anthony - The Tarot Guy
Hello Colin Anthony,
Thank you for your purchase.
When a WP user is created from the Customers/Employees modal in Amelia, (or from the front-end booking form) the only information transferred to the WP user is the email, that is correct. Unfortunately, there isn't a possibility to transfer other information as well to the WP user from Amelia with its current built-in features. That would require customization of the code and please note that this is not covered by our support. I will add this as a feature request to our list so it can be considered for implementation in the future.
If you have any further questions or concerns feel free to ask.