We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2354402
Google calendar
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Comments

  • Holly Neumann started the conversation
    April 8, 2020 at 2:13pm

    I am using versin 2.5 of Amelia. I believe it just was updated. Now I can no longer connect to my google calendar. In the employee settings it says: 

    Error

    Unable to connect to Google Calendar

    Thank you for any help.

  •  2,576
    Aleksandar replied
    April 9, 2020 at 9:51am

    Hello Holly

    Yeah, the newest version is v2.6. If you're not on 2.6, can you please update it first?

    Then, if you're still not able to connect to the Google Calendar, please check if your Oauth credentials are the same as in Google Calendar Settings in Amelia.

    If it still not working, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

    You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •   Holly Neumann replied privately
  •   Aleksandar replied privately