We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My Zoom place holders are not populating!
See email - the service ones are, but zoom ones are showing the code ?
Dear Emma Fletcher,
You have successfully booked Friday HIIT Training. I will see you at Zoom Online on 17/04/2020 11:00 am.
Here is the link to access the class on Zoom about 10 mins before the start of the class.
%zoom_join_url_date%
%zoom_join_url_date_time%
Best Wishes
Clare Wren
Hello Clare Wren,
The placeholders that you have in the attached notifications are for Events, not Services. Please copy/paste the placeholders from the Placeholders list. When you open the notification you want to have these links, click on </>Show Email Placeholders, find the placeholder for Zoom, click on it (it will be copied this way) and then paste it to the Message field of that notification. Please look at the attachments.
If you have any further questions or concerns feel free to ask.