We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I want to notify my customers by WhatsApp on appointment booking and on payment confirmation. Please tell me whether it is possible using Webhook or any other method.
Hello Amol,
There isn't an integration with WhatsApp in Amelia, unfortunately. You can try using the Web hooks feature for that but you need to check with WhatsApp or Zapier is there a way to send the data received from Amelia to WhatsApp. Using Webhooks data from Amelia is sent to Zapier/or some other automation tool after several actions and you can read more about it here. So, you need to check in Zapier is there an option to send that data to WhatsApp, or is there a way in WhatsApp to automate notifications using web hooks from another program.
Hello Marija,
Thank you so much for your response. We will surely look for Zapier. Is there any possibility that Amelia will provide the integration for the same in future?
Hello Amol,
You are welcome.
I will add this feature request to our list so it can be considered for implementation in the future. For now I can't say if and when it will be possible to implement it, as we do have a lot of feature requests and we try our best to implement as many as we can in each update.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.