Hello William

Thank you for your purchase.

Which version of PHP and WordPress do you have installed? It shouldn't matter, though, but just for info.

If you installed the plugin, it should be there.

Please provide me:

• A temporary WP-admin login for your site where this happens
• FTP credentials
• Database access credentials (PHPMyAdmin or cPanel)

So we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. 

You can write credentials here just check Private Reply so nobody can see them except us.